Please be advised that we will be performing a scheduled system update to our database service starting 01:00 UTC 04 June 2019 and it is expected to last 3 – 5 hours. Trading, logins, and other key API features will remain operational, however please note that the following features will be disabled during the update period:
New account signup
Mute accounts on the Trollbox
Create API Key
Disable API Key
Enable API Key
Delete API Key
Once we have completed the system update we will make a further announcement.
We apologise for any inconvenience this may cause. Feel free to contact our Support with any concerns you may have about the scheduled update. You may reach us via our contact form: https://www.bitmex.com/app/support/contact.
Between 16:00 and 17:00 UTC 30 May 2019 the websocket API experienced periods of substantial lag due to spikes of traffic generated by the trading engine during large market moves. During this period some websocket connections also experienced dropped market data updates as memory limits on an internal messaging layer were hit, forcing reconnections.
Our engineers are accelerating the development effort in an already-planned strategic upgrade of our market data distribution architecture to vastly increase its capacity and lower the overall latency of the websocket feed. This capacity upgrade is scheduled for Testnet release this week and we will update users once this has been released to the main platform. If you have any further questions, please contact Support via our contact form: https://www.bitmex.com/app/support/contact.
We are pleased to introduce updates to the BitMEX visual identity. Starting today, you will see the replacement marks applied to all BitMEX properties. For some background on the history of our logo, as well as the construction of the update, please read on.
The BitMEX logo was created in early 2014 before the launch of the initial trading platform and is a representation of the ‘put-call parity’. The put-call parity defines that a futures contract (or more simply, a forward) can be replicated by a portfolio consisting of a long call option and a short put option.
The original logo design was a literal interpretation of the put-call parity formula, which, while effective, proved unwieldy when applied to a myriad of real-world scenarios. Over time, we have made the icon and logo less representational, and more flexible, to allow for easier use in social media, contracts, and everything in between that comes with running a modern trading platform.
As we continue to improve the BitMEX trading experience, we will also be improving the look and feel of the platform so as to give you all the information you need to make intelligent, decisive trades on a clean, easy-to-read, and professional platform.
We value all the support and feedback we have received over the past few years, please continue to let us know how we can continue to improve, on Twitter, and through our support page.