WebSocket API Feed Interruption, 27 June 2019

Between 07:50 and 07:58 UTC on 27 June 2019, the following websocket API feeds were interrupted due to a complication during a planned upgrade of our market data distribution services:

  • Account, affiliate, execution, funds, instrument, margin, order, position, trade, transact, wallet

Users of the BitMEX website may have noticed some data not updating during this period e.g. in the Recent Trades panel, Open Orders panel, Fills panel, and Position panel.

The following public feeds were unaffected during this period:

  • Funding, insurance, liquidation, settlement, impactQuote, impactQuoteBin1m, quote, quoteBin1m, quoteBin5m, quoteBin1h, quoteBin1d, tradeBin1m, tradeBin5m, tradeBin1h, tradeBin1d, orderBookL2_25, orderBook10, orderBookL2

During this period we continued to process order instructions and the trading engine was unaffected.

Due to this issue, data in a subset of data mirrors which service user REST API requests was left in an incomplete state. A side-effect of this was that some users observed stale open orders on the BitMEX website for orders which were already cancelled for a period of 90 minutes whilst data was being restored. Any API users that may be missing updates for this period can now backfill data via the REST API.

If you are experiencing order cancellation issues via the website, please refresh your web browser.  We apologise for any inconvenience this interruption may have caused. If you have any further questions please contact Support via our contact form: https://www.bitmex.com/app/support/contact.