To better serve customer support requests, we have created a new support page to manage customer inquiries at https://bitmex.com/app/support/contact. We will continue to improve this page with future updates, such as multi-language forms.
Please note that while support@bitmex.com will continue to function until further notice, we recommend customers use this new form to contact the Support team.
Thank you for being part of the BitMEX community!
Platform Status
| Status | Name |
| operational | BitMEX.com |
| operational | Testnet |
| operational | Blog |
| operational | E-mails & Notifications delivery |
| operational | Customer Support |
| operational | Cloudflare (Dublin, Ireland) |
| operational | bitmex.hk |
View Status Page
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This blog is operated by HDR Global Trading Limited, a company incorporated under the International Business Companies Act of 1994 of the Republic of Seychelles with a company number of 148707 and registered address at Global Gateway 8, Rue de la Perle, Providence Mahé, Seychelles (“HDR”). HDR wholly owns BitMEX, a virtual asset trading platform.
Access to trading or holding positions on BitMEX is prohibited for any person or entity that is located, incorporated or otherwise established in, or a citizen or a resident of listed locations as defined in the Restricted Jurisdiction Policy, including the United States of America. If it is determined that any BitMEX user has given false representations as to their location, incorporation, establishment, citizenship or residence, or HDR detects a user is from a Restricted Jurisdiction as defined in the Restricted Jurisdiction Policy, HDR reserves the right to immediately close their accounts and liquidate any open positions. HDR may, in its sole discretion, update the Restricted Jurisdiction Policy and implement controls to restrict access to the BitMEX trading platform in any of the Restricted Jurisdictions. By accessing and reviewing this blog: (i) you agree to the disclaimers set down below; and (ii) warrant and represent that you are not located, incorporated or otherwise established in, or a citizen or a resident of any locations listed in the Restricted Jurisdiction Policy. The material posted on this blog should not form the basis for making investment decisions, nor be construed as a recommendation or advice to engage in investment transactions, and is not related to the provision of advisory services regarding investment, tax, legal, financial, accounting, consulting or any other related services, nor are advice or recommendations being provided to buy, sell or purchase any good or product.
Any views expressed in or on BitMEX Research reports are the personal views of the authors. HDR (or any affiliated entity) has not been involved in producing these reports and the views contained in these reports may differ from the views or opinions of HDR (or any affiliated entity). The information and data herein have been obtained from sources we believe to be reliable. Such information has not been verified and we make no representation or warranty as to its accuracy, completeness or correctness. Any opinions or estimates herein reflect the judgment of the authors of the report at the date of this communication and are subject to change at any time without notice. HDR (or any affiliated entity) will not be liable whatsoever for any direct or consequential loss arising from the use of (including any reliance on) this blog or its contents. The content of this blog is protected by copyright.
BitMEX is a P2P crypto-products trading platform.
BitMEX and the mobile apps issued under BMEX are wholly owned and operated by HDR Global Trading Limited, a Republic of Seychelles incorporated entity or its relevant authorised affiliates.
US Persons are prohibited from accessing the services of the BitMEX trading platform
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