To better serve customer support requests, we have created a new support page to manage customer inquiries at https://bitmex.com/app/support/contact. We will continue to improve this page with future updates, such as multi-language forms.
Please note that while support@bitmex.com will continue to function until further notice, we recommend customers use this new form to contact the Support team.
Thank you for being part of the BitMEX community!