Back in October 2023, we shared that we will be reissuing all customers’ Bitcoin deposit addresses in order to improve our use of Bitcoin block space. Despite these notifications and the issue of new addresses to all accounts, we have noticed that some customers are continuing to deposit Bitcoin to their legacy wallets.
Please note that from 31 March 2025 we will no longer actively credit Bitcoin deposits to these addresses as they arrive. We urge customers to update their address books and whitelist addresses on other venues before the cut off date.
For more details on the matter, and the steps you need to take to avoid any liability or loss incurred by funds sent to legacy addresses, read our blog.
In the meantime, if you have any questions please contact Support.